Get IT Help
Technology support at Tufts University is provided around the clock, seven days a week for assistance with:
- Usernames & Passwords
- Network Connectivity Wireless
- Other Services as Available
Contact Tufts Technology Services for assistance with:
- By phone: 617.627.3376
- By Email: email@example.com
Username and Password Recovery
Tufts Tool is a Tufts logon utility located at tuftstools.tufts.edu, which allows persons with active Tufts Usernames to recover service or password. View Tufts Tools site.
Learning Management Systems
Tufts uses the Canvas Learning Management System. Canvas provides a collaborative space for course content, assignments, and grading. Canvas is also the platform used by Tufts Online courses and programs. Most, but not all, instructors will host course material (syllabus, readings, review questions, etc.) on a Canvas course site.
For questions specific to Canvas, please contact firstname.lastname@example.org
Some courses at some of our schools (Cummings) also use TUSK as a supplementary learning management system. You can access TUSK via this link.
This is a web‐based email reader used to manage your Tufts email. It includes calendar and contact management tools as well. You must read Tufts University email, since this is the primary way that the university will send you information about registration and payment. Access Tufts Exchange via this link.
Computers & Devices
Wireless Connectivity at Tufts: Tufts Secure Wireless provides protection against identity theft and data loss for members of the Tufts community by creating a secure and encrypted connection. Devices do not need to be registered in advance to connect to Tufts_Secure — just provide your Tufts Username and Tufts Password when prompted. To connect to the network or Internet with Tufts_Secure: While on campus, select Tufts_Secure from the list of available networks. Sign in with your Tufts Username and Tufts Password (same as Tufts email, SIS, etc.).
Mobile Services: A host of resources and information can be accessed using your phone or other hand‐held device using the Tufts mobile platform. It includes a directory of Tufts faculty and staff, maps and directions, and other information services. Please be aware that not all services listed are available in the summer. Visit Tufts Mobile.
Printing: The computer labs and libraries use a pay for print system that allows users of these facilities to print from both Tufts-owned and personal computers. In addition, students, faculty, and staff can print to the public lab, library and certain public space printers from anywhere on campus by installing and using the print installation packages for Mac or PC. View more information on Tufts printing labs
Device Registration. Tufts policy requires all devices to be registered on the network before accessing wireless or wired (network cable connected) network services, such as the Internet. Computers, phones, and tablets can be registered via any Internet browser the first time they connect. Registration ensures the fastest connections and verifies your agreement with Tufts responsible use policies. To register your device, please use the following link: Device Registration.
Technology-Related Policies (not exhaustive)
IT Policies and Guidelines. There are several policies and guidelines related to the use of technology at Tufts. Please familiarize yourself with these requirements at Tufts IT Policies and Guidelines.
Online Course Policies: Students who are participating in Tufts Online courses and programs can find policies specific to the online nature of these courses here. Note these are not comprehensive of all policies students participating in these courses and programs are bound by, see Policies for full details.
Tufts Online Tech Requirements: Students who are participating in Tufts Online courses and programs can find the technical requirements that will ensure smooth participation on this page.
Glossary of Tufts Technology Terms
Tufts ID#: A seven-digit series assigned to you when you were enrolled at Tufts this summer. It serves as a student record number for many student service points, particularly for billing and payment via Tufts eBill.
Tufts Username*: Your Tufts Username is a unique sequence of letters and numbers used to identify you in Tufts computer systems, networks and online services. This Username is the account name that is used to gain access to most Tufts systems, such as the Student Information System, Trunk, Tufts Exchange, or secure wireless connections.
Typically, Tufts Usernames are in the form of your first name initial followed by 5 letters from your last name and two digits. For example, Ludwig Von Beethoven’s Username could be “lbeeth09.”
Your Username is assigned during a profile set up process that you launch when you apply for summer enrollment status at Tufts University.
*Your Tufts Username is sometimes called a “Tufts User ID” or “UTLN” (Universal Tufts Login Name).
Tufts Password: A password is needed to access student technology and networked services at Tufts. You choose your own password, although there are security requirements. Your password is created when you self‐provision your Tufts logon profile.
Tufts Email: Tufts will communicate with you primarily through email using your Tufts email address. You are required to set up and use a Tufts email account. Your Tufts email address is assigned to you when you self‐provision your Tufts logon profile.
Tufts Logon: Tufts student technology and networked services are accessed by a single logon, which includes your Tufts User ID. Valid users simply enter their ID and password on the lines provided.
Responsible Use at Tufts: Tufts University requires all users of its information systems, whether computers, devices, networks, applications, or other resources, to limit their use to university-related purposes, and to refrain from prohibited activities.
Tufts’ information policies include the Information Stewardship Policy, the Use of Information Systems Policy, the Data Classification and Handling Policy, and the Information Roles and Responsibilities Policy. These can be viewed on the Tufts Technology Services website.
Which Browser?: Popular browsers (MS Edge, Opera, Internet Explorer, Firefox, Chrome, Safari, etc.) should support your connectivity to the Tufts network and services. You may find that one browser works best with a particular service. For example, the Tufts Student Information System (go.tufts.edu/sis) tends to work best in either Chrome or Firefox. If you find your service “frozen” or nonresponsive, try opening the site in another browser before seeking assistance.