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Course Description

Students are introduced to problems and analysis related to the design, planning, control, and improvement of manufacturing and service operations. Topics include: how to map and analyze process flows, determining process capacities and bottlenecks, and designing and coordinating operations in concert with the whole organization. Through cases and an online simulation, students will practice diagnosing and solving problems, and recommending and implementing process improvement actions.

This is a virtual synchronous course that follows the published schedule of course meetings and requires attendance at all sessions. Tufts virtual courses are designed to provide high-quality, flexible, and interactive courses to Tufts and visiting students. For more information about virtual course policies and expectations, please visit

Basic Enrollment Requirements: Unofficial Transcript – Bachelor’s Degree + 3.0 GPA.

Instructor Approval: Not Required.

Remission Eligible: Yes; first day of term; all university policies apply.

Refund Policy: Course Policy 1

*Please note this section is not open to auditors 

Affiliated With:

School of Engineering
School of Engineering- Gordon Institute